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 Customer Comments
 and
 Testimonials

Launch Date January 2008

This "Comments"  section has been requested by many of our customers in the past. We are pleased to launch the
Medic Assist Comments and Testimonials Department.
 Please feel free to send any and all comments you have regarding our products and service to:

info@medicassist.net  or bibi@medicassist.net

All emails received will be promptly answered. (M-F 8:00 am - 5:00 pm CST)


May 13th, 2008 -
Received the Medic Alert Bracelet I ordered for my best friend today, and wanted to let you know what a pleasure it was to do business with you.  I wish even half of the companies I do business with were as prompt, courteous, and reliable as you were.  So, thanks again and just know somebody noticed.  Sincerely, Nina.

 

Sent: Monday, December 31, 2007 12:04 PM
Subject: Re: Item #963XXXXXX- Notification of Payment Received from maxxxxx bexxxxxx ...
The items I ordered arrived whilst away for Christmas. Highly delighted with them.  Many thanks and Happy New Year. Should you ever need references for UK buyers I'd be happy to do so. Maxxx Bexxxxx


Exactly as described, beautiful.
Good transaction fast shipping A+

Medic assist responded to my email inquiry within a few hours. Although my needs required a knowledge of my state's health department codes the woman with whom I spoke knew of the regulations and was able to work with me to meet those specific needs. Other companies that I contacted either did not respond to my request for information or were unfamiliar with my state's rules. One company simply referred me back to my local authorities. In fact I received my identification from Medic Assist the same day I received a reply to my inquiry to another company.
I would definitely recommend Medic assist and Alison to anyone in need of medical identifications. Alison made, what was a difficult process for me, a simple pleasure. Thanks to all the staff.

 



 

**The following correspondence has to do with Ohio's Legal Protocol for Issuing a DNR (do not resuscitate order)**

I have a doctor's order for DNR (do not resuscitate) comfort care only and am looking for a bracelet. I have reviewed the Ohio Department of Health's protocol for what must be on the bracelet and would like to know if you are familiar with those requirements and if you provide bracelets meeting those criteria.

Thank you
  Unfortunately we CANNOT engrave a bracelet for you with all of the Ohio State Requirements. We could engrave DNR on a bracelet for you, but according to the Ohio protocol the EMT’s and/or medical personnel would NOT honor the request without the “official” Ohio requirements.
First of all I want to thank you for your honest response, and secondly just for responding - as no other company replied to my request. I also appreciate your understanding of the Ohio requirements.
I have considered two options and am wondering if your company can assist with either:
 
1) a locket that attaches to a woven, leather or similar type wrist band. The locket would be about 1" x .5", and would have the generic medic alert symbol with something that says "open here" and inside I could put in a typed form identical to the form recommended by Ohio for hospital type bracelets.
 
2) a metal bracelet with the generic medic alert symbol that is imprinted with something like:
"DNR comfort care
look in wallet"
 or
"DNR
see wallet"
 
The idea would be that I would carry the Ohio DNR comfort care ID card in my wallet and the bracelet would be to inform the medic to look in my wallet.
 
You are the experts so I would love to hear from you about whether these or anything like them would work. Thanks very much.

Thank you for your order and your patience and understanding regarding “Ohio Protocol”. Your order will be processed and shipped 4-22-08.
 

Just wanted to let you know the bracelets arrived today and the locket style #1024 can contain the form prescribed by Ohio. Thanks for your assistance.

By the way today I heard from a competing company who finally responded to my email the same day I initially emailed you and they actually said that they could write anything I wanted on the bracelet including "DNR" but seemed to have no knowledge of the Ohio procedures.

Thanks for knowing your business, I greatly appreciated the opportunity to work with you.

 

 


Medic assist responded to my email inquiry within a few hours. Although my needs required a knowledge of my state's health department codes the woman with whom I spoke knew of the regulations and was able to work with me to meet those specific needs. Other companies that I contacted either did not respond to my request for information or were unfamiliar with my state's rules. One company simply referred me back to my local authorities. In fact I received my identification from Medic Assist the same day I received a reply to my inquiry to another company.
I would definitely recommend Medic assist and Alison to anyone in need of medical identifications. Alison made, what was a difficult process for me, a simple pleasure. Thanks to all the staff.